Every dental practice wants to turn their new patient into lifelong patients. Here are a few strategies to help you do just that.
Your ability to build a base of loyal patients means the difference between a good practice and a great one. To underscore the importance of patient retention, let’s review some facts:
Wouldn’t it be great if the only reason your practice ever lost a patient was because they either moved away or died?
But patients do leave your practice sometimes for other reasons, sometimes more than we care to think about. Sometimes there is nothing we can do about it (“it’s not us, it’s them”). But sometimes the departure was preventable.
So why are your patients leaving?